Product description
All companies lose customers. In general, more than 15% of transactions are affected - every month. We boost customer loyalty at leading e-commerce companies such as AboutYou, ShopApotheke, Limango, and Internetstores.
zenloop automates three key business processes:
Immediately detect unhappy, churning customers
Detect churn motives and alert stakeholders
Win back customers through personalized actions
By analyzing quantitative and qualitative feedback, we uncover potential for improvement and help you address (un)happy customers, increase CLV, and prevent churn. Ask your customers two simple questions, learn about their opinions on your company, and take customer experience to the next level.
Please note that only the zenloop app download is for free. After a 15-day trial period, a monthly fee will be charged (external).
Platform features
With our software, you can measure customer retention and predict business growth. Our benefits inlcude:
Achieve high response rates thanks to individual integration and optimized usability
Configure alarm systems and immediately forward critical topics internally
X-ray customer comments with smart labels and identify churn drivers
Target critical voices based on your customer feedback and respond immediately
Benefit from free referrals of your loyal promoters
Motivate your employees with visualized real-time feedback
Plugin Features
When we founded Flaconi, we aimed at creating an optimal customer experience. Thus, zenloop enables a systematic evaluation of your customer feedback.
With the zenloop extension, you can
Create customized surveys within a few minutes
Use platform data to schedule NPS surveys via zenloop
Trigger on-site NPS surveys on your order-success-page
Trigger email NPS surveys after product delivery
Keep track with automated feedback analyses and reports
Integrations
Use our powerful integration to enrich your CRM data, trigger workflows or to close the feedback loop:
Emarsys
Freshdesk
Slack
Salesforce
webhooks
Zapier
Account
Start with a 15-day free trial including all features. First create an account and a survey. Then install the extension. A separate zenloop account including a monthly charge is required. Please contact us or visit our website for more details on pricing.