Complete Help Desk for all Shopify Merchants
UVdesk helpdesk manages entire support process in an easy and speedy way. It allows merchants to handle all their customer support inquiry coming from different channels in one place.
It additionally has robust integration with Shopify, so you can check order details for real-time order validation and previous inquiry details of customers without leaving your Shopify Admin Panel.
Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.
Thanks to this app which is built to be fit for every e-commerce business merchants to manage support process in an easy and organized way.
Provide Multichannel Support
Through Support Email
Social Media Channels
E-commerce and Marketplaces
Forms and FAQs
It converts customer support inquiries into the service tickets and using tools and tactics of UVdesk Helpdesk merchant easily manage overall process to deliver reliable customer support.
Connect 50+ apps
Utility Apps
Ticket Management Apps
Translation Apps
Single Sign-On Apps
Marketplace Apps
E-commerce Apps
Seller Central Messaging App
UVdesk allows third-party integrations as well as integrations for the merchants also. It is highly customizable and advanced cloud-based helpdesk which could be fit for any e-commerce business requirement.
Reduce Response Rate Time
See customer details and orders right next to the ticket and using Uvdesk workflow you can automate the process which will help you in reducing response time.
Quick response satisfies the customer and which builds trust for your brand.
Solution for the repetitive query – Saved replies
Prepared response and saved replies can be highly helpful in saving the time of your support staff for another deserving customer.
Reduce customer query with the help of knowledgebase
The knowledgebase is an online library of information which can be related to the company, product or services or on any specific subject using which individual can help themselves.