What’s Richpanel?
Richpanel is a complete customer service platform for Shopify and Shopify Plus stores.
Teams using conventional helpdesks like Zendesk and Freshdesk, have to toggle between multiple tools like live chat, ticketing & Shopify admin. Richpanel integrates seamlessly with Shopify and Shopify Plus store so the support agents can view all the customer information and perform order operations right inside the helpdesk. Agents spend less time switching between tools and customers get quicker resolutions.
8 Reasons you should Use Richpanel
Here are the top eight reasons our users love us.
1. Manage all customer messages from one place
You can use Richpanel to support customers on Email, Live Chat and WhatsApp. All conversations are organized in one simple collaborative inbox.
2. Resolve support tickets instantly
Perform order operations like cancel/edit/refunds right inside the helpdesk. Provide instant resolutions.
3. Transform your customer service into a revenue-generating machine
Empower agents to Cross-Sell & Upsell inside the help desk. Agents can recommend products, create draft orders and email invoices.
4. Spend less time switching between tools
Richpanel integrates with Shopify to display order data, tracking information and website activities inside the helpdesk. So teams can respond quickly without switching multiple tools.
5. Convert more visitors to customers with live chat
Support customers anywhere on the website and assist more conversions with a modern live chat messenger. Have full control over where and whom to show the message.
6. Free up your agents from mundane data collection (with chatbots)
Chatbots can automatically collect visitor information, qualify leads and set reply-time expectations. Agents get all details before jumping in on the conversation.
7. Scale your customer support with unlimited users, teams and multiple stores
Create unlimited users and teams to streamline your customer support with easy collaboration. Connect multiple stores to unify your support process across brands.
8. Measure the ROI of customer service
See how customer service is influencing conversions and revenue. How satisfied your customers are with support. Measure your support performance with all the data you need.
We have both Free and Premium plans to match your needs. Please check the pricing for details.